Shift Manager

Overview

The Shift Manager at Dunkin’ is responsible for overseeing the operations of a specific shift to ensure smooth and efficient functioning. This role includes managing staff, ensuring high customer service standards, maintaining inventory levels, and ensuring compliance with health and safety regulations. The Shift Manager is key in delivering a positive customer experience and achieving the store’s sales and operational goals.

Responsibilities

Shift Management:

• Oversee daily operations during the assigned shift, ensuring all tasks are completed efficiently and to Dunkin’ standards.
• Coordinate staff schedules, breaks, and assignments to optimize productivity and customer service.

Customer Service:

• Ensure all customers are greeted warmly and served promptly.
• Address customer complaints and resolve issues to ensure customer satisfaction.

Team Supervision:

• Lead, motivate, and supervise team members during the shift.
• Provide training and guidance to new and existing staff to enhance their skills and performance.

Inventory Management:

• Monitor inventory levels and ensure adequate stock of all products.
• Conduct inventory counts and assist in ordering supplies as needed.

Compliance and Safety:

• Ensure compliance with health and safety regulations, food safety standards, and company policies.
• Conduct routine checks to maintain a clean, safe, and organized work environment.

Cash Handling:

• Oversee cash handling procedures, including opening and closing tills, making bank deposits, and ensuring accurate cash registers.
• Address any discrepancies and ensure proper documentation.

Performance Monitoring:

• Monitor sales performance during the shift and assist in implementing strategies to achieve sales targets.
• Provide feedback to team members to help them improve their performance.

Reporting:

• Prepare shift reports, including sales figures, inventory updates, and any incidents or issues encountered during the shift.
• Communicate relevant information to the Store Manager or Assistant Store Manager.

Requirments

• Proficiency in using point-of-sale (POS) systems and basic computer skills.
• Ability to lead, motivate, and supervise a team to achieve operational excellence and deliver exceptional customer service.
• Commitment to providing outstanding customer service and resolving issues promptly and effectively.
• Excellent verbal and written communication skills to interact effectively with team members and customers.
• Strong problem-solving skills to address operational challenges and customer complaints.
• Ability to manage multiple tasks, prioritize responsibilities, and maintain an organized work environment.
• High level of accuracy in handling cash, monitoring inventory, and ensuring compliance with standards.
• Flexibility to work in a fast-paced environment and adapt to changing business needs.

Educational Qualification

• High school diploma or equivalent. Additional education or training in hospitality or retail management is advantageous.
• Food safety certification is preferred but not necessary.

Perks & Benefits